Veloria Care Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us regarding our services.
Information We Collect
We may collect and process the following information:
- Name
- Telephone number
- Email address
- Postal address
- Information submitted through contact forms
- Website usage data through cookies and analytics tools
How We Use Your Information
We use your information to:
- Respond to enquiries and requests
- Provide information about our services
- Arrange care assessments and consultations
- Improve our website and services
- Comply with legal and regulatory obligations
Legal Basis for Processing
We process personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information Sharing
We do not sell or rent personal information to third parties. Information may be shared with trusted service providers or regulatory authorities where required by law or necessary for delivering our services.
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
Cookies
Our website may use cookies to improve user experience and analyse website performance. You can manage cookie preferences through your browser settings.
Your Rights
You may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Request data portability where applicable
To exercise your rights, please contact us using the details below.
Contact Us
Veloria Care Ltd
1st Floor, North Westgate House, Harlow, Essex, CM20 1YS
Email: help@veloriacare.co.uk
Phone: 020 8154 7861
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.